Terms & Conditions
- Website Development. A 50% deposit is required before any web development can take place. The remaining 50% is due upon completion of the website, or within 60 days, whichever comes first. Depending on the size of the project a payment schedule of 50%, 30% and 20% may apply.
- Development. Any technical development work including SEO, CSS, PHP or Database work will only commence once full payment has been received upfront.
- Graphic Design and Printing. Any graphic design and/or printing will only commence once full payment has been received upfront.
- Hosting & Maintenance. Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. Payment is due on the first day of the month, for that month. New orders are pro-rata to the first day of the month. Billing will continue until you cancel your hosting account. We do not accept monthly EFT payments for hosting & maintenance services. We use
FinGoto debit your hosting & maintenance fees directly from your account. If you do not wish to use a debit option, then we can arrange for a once off annual EFT payment.
It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree that until and unless you notify Launch Digital of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms & Conditions), those services will be billed on a recurring basis unless otherwise stated in writing by Launch Digital. Launch Digital reserves the right to allocate payments to the oldest outstanding invoice on your account.
Launch Digital provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days will result in account and service suspension until account balance has been paid in full. Access to the account will not be restored until all outstanding payments have been received. We do not charge a reactivation fee.
Non-payment of outstanding service fee invoices will result in termination of the hosting service. There is no guarantee that a backup will be available.
Cancellations must be done via email to email@example.com. You have the option of cancelling your account immediately or at the end of the billing period. If you choose to cancel the account immediately then your account will be terminated on receipt of the cancellation. Cancellation of a subscription does not cancel any outstanding invoices. All outstanding invoices are still due.
We use the services of a third-party registrar to register domains. The registration is subject to the terms of the relevant registrar. Registration, maintenance, or transfer of a domain name is subject to the terms of the relevant registry governing the domain name.
When registering a domain name, it is not your property, it cannot be “owned” by anyone. We will register the domain in the name of the “Registrant” and they will have full control of the domain. We cannot guarantee the registration of a domain name, we will make every effort to register the domain that you choose.
We will not be held responsible if you give us incomplete or inaccurate information that will lead to a delay in the registration process. If you are acting on behalf of the domain owner, you agree to register the domain in your customers’ name. It is important to ensure that the correct person or entity is disclosed as the registrant. All registrant details must be true and accurate, you are not allowed to prevent a domain owner from moving their domain away should they choose to do so.
We will only act on instructions of the account holder or other authorised users on the account. We act on your instructions to the extent that those instructions are possible and lawful.
All domain registrations are final. Domain names cannot be modified once they have been registered, a new domain will need to be registered.
You warrant that:
- All information provided in the registration of the domain is complete and accurate.
- You are entitled to register the domain name.
- If you are not the domain owner, that you have permissions from the owner to act on their behalf.
- You are not breaking any law or violating any Intellectual Property Rights by registering this domain.
- The domain will not be used in a malicious way.
We will do our utmost to prevent expiry of your domain name, it remains your responsibility to ensure that the domain does not expire. Our billing system has been programmed to automatically generate your domain renewal invoice unless you expressly tell us not to do so, in which case the domain will expire. We try and send reminders before expiry dates. It may occur that reminders are not sent due to events beyond our control, we will not be held liable.
You indemnify us against any loss or damage that we may suffer arising from registration of your domain name.
Domain Cost Refund Policy
Please note that fees payable for domain registration and renewal costs are non-refundable. Launch Digital accepts no responsibility for any typing errors (spelling mistakes) you make when ordering a domain name with us. Once a domain name has passed its expiry date there is no guarantee that we are able to renew the domain, additional charges might apply in these cases.
As various registries worldwide mark high-value domains as premium domains, these domains cost more.
Launch Digital takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Launch Digital may not use or permit others to use our network to transact in UCE. Customers of Launch Digital may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
If your actions have caused Launch Digital mail servers or Launch Digital IP address ranges to be placed on blacklists and other mail filtering software systems used by companies on the Internet, you will be assessed an R850 charge to your account for administrative charges incurred to remove and protect mail servers and IP ranges.
All services provided by Launch Digital are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African, United Kingdom or United States Federal, State, Provincial or City law is prohibited. This includes, but is not limited to copyrighted material, trademark, intellectual property, material that we judge to be threatening or obscene, or material protected by trade secret and other statutes without proper authorisation. The subscriber agrees to indemnify and hold harmless Launch Digital from any claims resulting from the use of the service which damages the subscriber or any other party.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to Launch Digital servers or any other server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Fraudulent activities
- Adult sites
- Warez sites
Any illegal activity, online gambling, spamming or hacking will result in your site being shut down. The customer is solely responsible for the content stored on and served on their hosting space.
Launch Digital will be the sole arbiter as to what constitutes a violation of this provision.
Scripts and Software Policy
You are free to install and use any scripts you wish, (as long as they are not on our banned scripts list, see below) however we reserve the right to disable any script or software in your hosting account that affects normal server operation or service to other Launch Digital customers.
Launch Digital is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function correctly. Please don’t expect our support techs to troubleshoot aspects of your scripts or third-party scripts that you use on your sites hosted on our servers.
Launch Digital provides technical support for the server & server related software. Any scripts included in the Softaculous are 3rd party scripts and support is not provided by our techs.
The following scripts are banned due to the potential harm they can cause to other sites on the same server:
- Torrentflux (and similar scripts)
- AlienForm (all versions)
- Greymatter (all versions)
- Open Webmail
- Ikonboard (all versions)
- IRC Egg Drops & IRC related programs.
- Chat software
- Proxy Servers & Scripts (EX:
- Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives (cgitelnet.pl)
- The Anonymizer
- UltimateBBS (all versions)
- YABB + YABB
- Any script that uses/processes a massive number of flat files or large flat file databases.
Launch Digital hosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs server/network performance is prohibited by this policy and may result in suspension of your account without notice. You are prohibited from excessive consumption of resources, including processing time, memory and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of Launch Digital systems or Hosting. Launch Digital reserves the right to terminate or limit such activities.
System and Network Security
Users are prohibited from violating or attempting to violate the security of the Launch Digital Network. Violations of system or network security may result in civil or criminal liability. LaunchWeb will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing”. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such user is not entitled.
Full backups are made weekly.
We are the owner and/or authorised user of all trademarks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site unless otherwise indicated. Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited.
You may view this Site and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other formats, is prohibited and may breach intellectual property laws and other laws worldwide. Furthermore, you are not entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material, or use it for commercial purposes, without our prior written consent. All other rights are reserved.
Refusal of Service
We reserve the right to refuse service to anyone for any reason not prohibited by law. We reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to Launch Digital’s servers, the Launch Digital network or any other internet servers will result in immediate account deactivation without prior notice.
30 days of free maintenance
Once final payment has reflected in our account, you will receive 30 days of free website maintenance to fix any issues that may arise from the original development. We are also open to making small content changes, subject to our digression. Any additional changes requested during this period, which were not in the original scope of work, will be considered a new project and quoted for accordingly. LaunchWeb is not responsible for fixing any errors that may arise from a client’s editing their website.
We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.